Emma Maynard-Culp
Flint,MI
Summary
Hardworking and reliable employee with excellent multitasking, organizational and time management abilities. Adaptable to new processes and procedures. Works well within team settings. Highly proactive and punctual. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist III TRAC Support
United Wholesale Mortgage
Pontiac
02.2025 - Current
- Ensured compliance with industry standards.
- Enhanced customer satisfaction by improving operational efficiency and response times.
- Coordinated with various departments to streamline operations and enhance workflow.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Completed various reports in collaboration with teammates.
Operations Specialist II TRAC Assist
United Wholesale Mortgage
Pontiac
12.2024 - 02.2025
- Collaborated with other departments to develop solutions that addressed client issues.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Created documentation related to operational procedures such as best practices.
- Participated in quality assurance checks to maintain high standards of service.
Operations Specialist I TRAC Processing
United holesale mortgage
Pontiac
08.2024 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Cashier/Customer Service
Taco Bell
Flint
02.2023 - 06.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Driver
People Ready / True Blue Inc
Flint
01.2019 - 03.2021
- I am often responsible for transporting a vehicle from one location to another
- I have also routinely parked cars
- I have dishwashing and food prep experience as well.
Fire Watch
Mott Community College
Flint
03.2017 - 05.2017
- This position required me to perform hourly inspection of key fire hazard areas in the College library
- This was a student work-study position.
Education
Associate in General Education - General Education
Mott Community College
Flint, MI05.2017
Skills
- POS System
- Customer service excellence
- Inventory Management
- Order Packaging
- Product Knowledge
- Cleaning and sanitizing
- Time management skills
Certification
Driver's License, 09/01/23, 09/01/27
Additionalinformation - Abilities
- Receptionist experience in a salon setting
- Stocking /Restocking
- Working one on one with clients to make sure they leave happy
- Maintaining a clean and sanitized work environment
Personal Information
Title: Driver
Timeline
Operations Specialist III TRAC Support
United Wholesale Mortgage
02.2025 - Current
Operations Specialist II TRAC Assist
United Wholesale Mortgage
12.2024 - 02.2025
Operations Specialist I TRAC Processing
United holesale mortgage
08.2024 - 12.2024
Cashier/Customer Service
Taco Bell
02.2023 - 06.2024
Driver
People Ready / True Blue Inc
01.2019 - 03.2021
Fire Watch
Mott Community College
03.2017 - 05.2017
Associate in General Education - General Education
Mott Community College