Emma McClendon
Proctorville
Summary
Compassionate professional with extensive experience in customer service and animal care. Demonstrates strong communication and multitasking skills in fast-paced environments, consistently enhancing guest and customer experiences while fostering lasting relationships. Recognized for adaptability and problem-solving abilities, excelling in both collaborative and independent roles.
Overview
11
11
years of professional experience
Work History
Server/Hostess
Bask Smokehouse
Huntington
03.2026 - Current
- Provided exceptional service to over fifty guests per shift, enhancing dining experiences and securing repeat business.
- Greeted guests promptly and created welcoming environment, enhancing overall dining experience.
- Managed large table sections in a high-volume, fast-paced environment while maintaining total order accuracy.
- Promoted weekly specials and suggested menu items, increasing guest satisfaction and driving additional sales.
- Partnered with kitchen and bar staff to ensure timely, accurate delivery of orders and compliance with dietary restrictions.
- Maintained strict cleanliness, safety, and sanitation standards according to health department regulations.
- Processed cash and credit transactions accurately, adhering to cash handling procedures for financial integrity.
Family Caregiver
Personal Family Member
Proctorville
02.2015 - Current
- Provided hands-on care for an elderly family member, ensuring safety, comfort, and daily needs were met.
- Coordinated daily schedules, medication routines, and appointments with attention to detail and strong time-management skills.
- Provided calm, compassionate support during high-stress situations, fostering emotional stability for family member.
- Anticipated needs and responded promptly to concerns, enhancing overall caregiving experience.
- Managed physically demanding tasks such as lifting, extended standing, and property upkeep to maintain a safe and organized environment.
- Cared for multiple household pets, including feeding, grooming, nail trimming, basic training reinforcement, and overall wellbeing.
Front Desk Receptionist
Delta Hotels by Marriott
Barboursville
04.2023 - 11.2024
- Managed guest check-ins, check-outs, reservations, and ongoing communication during overnight shifts to ensure smooth guest experiences.
- Resolved guest concerns efficiently using empathy, de-escalation skills, and sound judgment.
- Provided clear information regarding hotel policies, services, and local amenities in person, by phone, and via email.
- Handled high volumes of calls, messages, paperwork, and administrative tasks while maintaining strong organization and attention to detail.
- Processed financial transactions and reconciled daily cash, credit, and system reports to maintain accurate financial records.
- Maintained detailed audit records and ensured compliance with hotel policies and procedures.
- Maintained security awareness and monitored property overnight to support guest safety.
Cashier / Customer Service Representative
Dick's Sporting Goods
Huntington
11.2019 - 03.2021
- Delivered friendly, efficient customer service across in-person, phone, and email interactions, ensuring accurate account management and record-keeping.
- Resolved customer inquiries, complaints, and returns professionally, escalating complex issues to management.
- Utilized product knowledge to answer customer inquiries, recommend tailored solutions, and upsell items, enhancing customer satisfaction and loyalty.
- Processed high-volume cash and electronic transactions accurately, ensuring compliance with cash-handling and loss-prevention policies to minimize discrepancies.
- Supported sales floor operations, including assisting customers, maintaining organized merchandise displays, and restocking inventory.
- Trained and mentored new cashiers on POS systems, store procedures, and customer service best practices.
Cashier / Customer Service Representative
Tractor Supply Company
Ashland
05.2017 - 10.2019
- Delivered friendly, efficient customer service in person, via phone, and email, resulting in maintained accurate accounts and enhanced customer satisfaction.
- Resolved customer inquiries, complaints, and returns professionally, escalating complex issues to management.
- Utilized product knowledge to answer questions, recommend solutions, upsell items, and effectively promote loyalty programs, contributing to increased customer retention.
- Processed high-volume cash and electronic transactions accurately, ensuring compliance with cash-handling and loss-prevention policies to minimize discrepancies.
- Trained and mentored new cashiers on POS systems, store procedures, and customer service best practices.
- Supported sales floor operations, including assisting customers, maintaining organized merchandise displays, and restocking inventory.
Office Assistant / Receptionist
Stillpass Realty Company
Proctorville
05.2015 - 08.2018
- Acted as the primary point of contact for clients, addressing inquiries, providing property information, and maintaining strong client relationships.
- Answered client calls, scheduled property viewings, and coordinated appointments to ensure smooth operations and client satisfaction.
- Facilitated communication between clients and realtor, ensuring clarity and timeliness in information exchange.
- Supported daily office operations with professionalism, attention to detail, and efficient multitasking.
- Managed digital communications, including email correspondence, document delivery, and follow-up reminders.
- Organized and filed real estate paperwork, ensuring accuracy and accessibility of office records.
- Coordinated office resources, enhancing accessibility and support for staff and clients.
Horse Trainer / Caretaker / Sales
Heavner's Horses Enterprises
Chesapeake
06.2016 - 05.2017
- Supervised daily barn operations and provided comprehensive care for 15+ horses while ensuring health, safety, and consistency of routines.
- Handled horses of varying temperaments and training levels (including high-energy or challenging animals) using calm, confident handling techniques.
- Exercised and advanced training for multiple horses per day, adapting methods to individual needs and behavior.
- Facilitated sales appointments and rider introductions, aligning horse selections with rider skill levels.
- Supported financial transactions and provided guidance to clients throughout horse sales process.
- Coordinated feeding programs and schedules while maintaining property, including arena upkeep and cleaning 15+ stalls daily.
- Demonstrated physical endurance, reliability, and attention to detail in a demanding, hands-on environment.
Kennel Technician / Receptionist
Aloha Pet Resort
Proctorville
04.2015 - 06.2016
- Provided daily hands-on care, exercise, training and supervision for dogs and cats of all sizes and temperaments.
- Administered oral and injectable medications accurately following veterinary instructions.
- Maintained detailed records of animal care, medications, and behavior to ensure continuity of treatment.
- Applied lifelong passion and experience with animals to enhance well-being, reinforce training, and improve daily care routines.
- Assisted with grooming services including bathing, brushing, and nail trimming.
- Oversaw inventory of food, supplies, and retail items while ensuring cleanliness and sanitation of kennels and play areas.
- Facilitated customer interactions in-person, by phone, and email; processed transactions efficiently via POS system.
- Managed the facility's social media accounts, creating content and engaging clients.
Education
PTC - Phlebotomy
Phlebotomy Plus
Ashland, KY10-2023
CVA - Veterinary Science
Collins Career Center
Chesapeake, OH05-2018
High School Diploma -
Fairland Local School District
Proctorville, OH05-2018
Skills
- Animal Care Handling Training
- Customer Service Hospitality
- Customer Relations Satisfaction
- Quality Control Service Improvement
- Conflict Navigation Resolution
- Responsibility Service Prioritization
- Team Collaboration Assistance
- Clear Verbal Written Communication
- Team Member Support Problem-Solving
- Social Media Management Communication
- General Technological Literacy
- Record Keeping Documentation
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Drive, Photos)
- Time Management Multitasking
- Phone Email Chat Etiquette
- Customer Feedback Management
- Bill Computation Mathematical Accuracy
- Cash Handling Payment Processing
- POS Operation Transaction Processing
- Upselling Suggestive Selling Techniques
- Customer-Focused Sales Strategies
- Inventory Management Stock Control
- Order Management Delivery Accuracy
Work Authorization
Authorized to work in the US for any employer
Timeline
Server/Hostess
Bask Smokehouse
03.2026 - Current
Front Desk Receptionist
Delta Hotels by Marriott
04.2023 - 11.2024
Cashier / Customer Service Representative
Dick's Sporting Goods
11.2019 - 03.2021
Cashier / Customer Service Representative
Tractor Supply Company
05.2017 - 10.2019
Horse Trainer / Caretaker / Sales
Heavner's Horses Enterprises
06.2016 - 05.2017
Office Assistant / Receptionist
Stillpass Realty Company
05.2015 - 08.2018
Kennel Technician / Receptionist
Aloha Pet Resort
04.2015 - 06.2016
Family Caregiver
Personal Family Member
02.2015 - Current
PTC - Phlebotomy
Phlebotomy Plus
CVA - Veterinary Science
Collins Career Center
High School Diploma -
Fairland Local School District