Emma McGowen
Harrisonville,MO
Summary
Positive, adaptable, and analytical individual with solid foundation in monitoring and managing complex systems. Offering solid foundation in system monitoring and control, with commitment to learning and excelling in dynamic environments. Delivers ability to quickly grasp technical concepts and apply analytical skills to maintain speed and accuracy.
Overview
3
3
years of professional experience
Work History
Control Room Operator
Cass County Jail
01.2024 - Current
- Monitored cameras observed up to 200 individuals daily.
- Ensured the safety and security of the facility and deputies.
- Answered phone calls dealing with sensitive and secure information.
Team lead
Panera Bread
05.2023 - 12.2023
- Trained new hires and delegated tasks.
- Dealt with customer concerns and complaints.
Headguard
Harrisonville Parks and Recreation
05.2022 - 05.2023
- Trained new hires, assisted in certification classes for lifeguards.
- Developed and ran the swim lesson regulations.
Education
Associate - Arts
Metropolitan Community College
10.2025
Pharmacy Technician Certification -
Stepful Inc
10.2025
Highschool Diploma -
Harrisonville High School
Harrisonville, MO05.2024
Skills
- Customer service background
- Leadership experience
- Computer literacy
- High stress environment experience
- Multitasking
- Experience handling sensitive info
- System monitoring
- Incident reporting
Timeline
Control Room Operator
Cass County Jail
01.2024 - Current
Team lead
Panera Bread
05.2023 - 12.2023
Headguard
Harrisonville Parks and Recreation
05.2022 - 05.2023
Pharmacy Technician Certification -
Stepful Inc
Highschool Diploma -
Harrisonville High School
Associate - Arts
Metropolitan Community College