Enthusiastic retail worker with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Caribou Coffee
Chippewa Falls, WI
03.2023 - Current
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Stocked shelves with ingredients needed to make coffee drinks.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Cashier
Jacobsons Ace Hardware
Chippewa Falls, WI
07.2022 - 12.2024
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the end of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Processed returns and exchanges of merchandise in accordance with store policies.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Bartender
Osseo Golf Club
Osseo, WI
06.2024 - 08.2024
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Processed payments accurately and efficiently with POS system.
Performed opening and closing duties including restocking supplies.
Processed payments for green fees, cart rentals, and other services rendered.
Dishwasher
Wissota Lodge
Chippewa Falls, WI
08.2023 - 01.2024
Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
Stocked service areas with clean plates, bowls, cups, and other items as needed.
Assisted in preparing salads and desserts when requested by chefs or supervisors.
Education
High School Diploma -
Chippewa Falls Senior High School
Chippewa Falls, WI
05-2024
Some College (No Degree) -
Winona State University
Winona
Skills
Cash Handling
Customer Assistance
Returns processing
Loyalty Program Promotion
Credit and cash transactions
Inventory Management
Interpersonal and written communication
Point of sale systems
Teamwork and Collaboration
Product Knowledge
Relationship Building
Store Opening and Closing
Certification
Professional Bartender License/Certification- State Liquor Control Board or recognized bartending schools.
Customer Service and Sales Certification – National Retail Federation.
Retail Industry Fundamentals - National Retail Federation
Accomplishments
I was involved in DECA when I was in High School. I became the Vice President of Community Service. One accomplishment that I achieved was making it to internationals for my community service project.
High School Retail Internship
I worked as a retail employee of the school store in high school. I helped design new items for the store including shirts, hats, etc. I also helped create promotions to enhance sales of apparel.
I helped order new items for the store and helped maintain our inventory.
Community Service Event
While I was in DECA, I had the opportunity to host a 5k fundraiser. During this event I had to design t-shirts, create a website for registration, and promote the race. I gained skills such as organization, time-management, and teamwork skills.