Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
High School Retail Internship
Community Service Event
References
Timeline
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Emma McIlquham

Chippewa Falls,WI

Summary

Enthusiastic retail worker with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and eager to learn new processes to support overall organizational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Caribou Coffee
Chippewa Falls, WI
03.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Cashier

Jacobsons Ace Hardware
Chippewa Falls, WI
07.2022 - 12.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the end of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Bartender

Osseo Golf Club
Osseo, WI
06.2024 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments for green fees, cart rentals, and other services rendered.

Dishwasher

Wissota Lodge
Chippewa Falls, WI
08.2023 - 01.2024
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.

Education

High School Diploma -

Chippewa Falls Senior High School
Chippewa Falls, WI
05-2024

Some College (No Degree) -

Winona State University
Winona

Skills

  • Cash Handling
  • Customer Assistance
  • Returns processing
  • Loyalty Program Promotion
  • Credit and cash transactions
  • Inventory Management
  • Interpersonal and written communication
  • Point of sale systems
  • Teamwork and Collaboration
  • Product Knowledge
  • Relationship Building
  • Store Opening and Closing

Certification

  • Professional Bartender License/Certification- State Liquor Control Board or recognized bartending schools.
  • Customer Service and Sales Certification – National Retail Federation.
  • Retail Industry Fundamentals - National Retail Federation

Accomplishments

  • I was involved in DECA when I was in High School. I became the Vice President of Community Service. One accomplishment that I achieved was making it to internationals for my community service project.

High School Retail Internship

  • I worked as a retail employee of the school store in high school. I helped design new items for the store including shirts, hats, etc. I also helped create promotions to enhance sales of apparel.
  • I helped order new items for the store and helped maintain our inventory.

Community Service Event

  • While I was in DECA, I had the opportunity to host a 5k fundraiser. During this event I had to design t-shirts, create a website for registration, and promote the race. I gained skills such as organization, time-management, and teamwork skills.

References

References available upon request.

Timeline

Bartender

Osseo Golf Club
06.2024 - 08.2024

Dishwasher

Wissota Lodge
08.2023 - 01.2024

Barista

Caribou Coffee
03.2023 - Current

Cashier

Jacobsons Ace Hardware
07.2022 - 12.2024

High School Diploma -

Chippewa Falls Senior High School

Some College (No Degree) -

Winona State University
Emma McIlquham