Emma Miller
Summary
Detail-oriented Dog Daycare Receptionist with 1.5 years of experience managing busy front desks. Skilled in coordinating daycare, boarding, and grooming reservations, tracking vaccination records, and providing exceptional customer service. Capable of efficiently handling phone inquiries and point-of-sale systems while maintaining a welcoming environment for pets and their owners.
Overview
2
2
years of professional experience
Work History
Lead CSR
Best Friends Pet Care
Greenville, NC
02.2025 - Current
- Coordinated client check-ins and check-outs for daycare, boarding, grooming, and additional services, ensuring smooth operations and high customer satisfaction.
- Acted as primary liaison between clients and pet care staff, fostering clear communication and enhancing overall service experience.
- Built strong relationships with pet parents by addressing questions, resolving concerns, and providing personalized recommendations for pet care services.
- Maintained accurate customer accounts, vaccination records, pet profiles, and payment transactions using facility management software.
- Ensured compliance with company policies, safety procedures, and vaccination requirements for all pets.
Education
D.H. Conley Highschool
Greenville, NCSkills
- Client management
- Facility management software
- Compliance adherence
- Record keeping
- Animal care
- Medication management
- Animal monitoring
- Dog welfare
- Animal behavior analysis
- Animal enrichment
- Facility upkeep
- Time management
- Team collaboration
- Conflict management
- Attention to detail
- Communication skills
- Interpersonal skills
- Animal enrichment
Timeline
Lead CSR
Best Friends Pet Care
02.2025 - Current
D.H. Conley Highschool