Emma Miloch
Georgetown,TX
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
Monument Cafe
Georgetown, Texas
05.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Team Leader
HTeaO
Georgetown, Texas
04.2023 - 04.2024
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05-2026
Skills
- Server Support
- Telephone reception
- Reservations Management
- Team Collaboration
- Menu management
- Table Vacancy Management
- Detail Oriented
- Dining room management
- Seating arrangements
- Menu knowledge
- Reservation Management
- Group reservations management
- Menu board art
- Guest Relations
- Hospitality and accommodation
- Food allergy awareness
- Exceptional communication
- Multitasking proficiency
- Front of House Organization
- Reservation coordination
- Takeout order processing
- Customer Service
- Strong interpersonal skills
- Professional Appearance
Timeline
Host
Monument Cafe
05.2024 - Current
Team Leader
HTeaO
04.2023 - 04.2024
High School Diploma -
Georgetown High School