Summary
Overview
Work History
Education
Skills
Timeline
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Emma Minnich

East Lansing

Summary

Accomplished Receptionist at Tricho Salon and Spa, adept in organization and verbal communication, streamlined front desk operations significantly. Mentored staff at Uptown Grille, enhancing service quality. At Forest Lake Country Club, boosted sales through targeted strategies. Known for exceptional customer relations and tech-savviness, consistently achieves efficiency and fosters positive client experiences.

Overview

4
4
years of professional experience

Work History

Receptionist

Tricho Salon and Spa
10.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Head Hostess

Uptown Grille
01.2024 - 05.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Golf Pro Shop Manager

Forest Lake Country Club
03.2021 - 10.2023
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Developed strong relationships with vendors, securing favorable pricing and terms for merchandise.
  • Streamlined operations by implementing efficient processes that improved overall productivity.
  • Trained new employees on store policies, procedures, and best practices, fostering a knowledgeable workforce.
  • Increased sales revenue with targeted marketing strategies and promotional events.

Education

Nursing

Michigan State University
East Lansing, MI
05-2028

High School Diploma -

Walled Lake Northern High School
Commerce, MI
06-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Professional demeanor
  • Tech-Savvy

Timeline

Head Hostess

Uptown Grille
01.2024 - 05.2024

Receptionist

Tricho Salon and Spa
10.2022 - Current

Golf Pro Shop Manager

Forest Lake Country Club
03.2021 - 10.2023

Nursing

Michigan State University

High School Diploma -

Walled Lake Northern High School

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Emma Minnich