Dynamic professional with a strong background in customer service and team collaboration. Skilled in multitasking and effective time management, creating welcoming environments that enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Host
Draper Brothers Chophouse
Madison, WI
06.2024 - 01.2026
Welcomed and seated guests in a high-volume fine dining environment, fostering a warm and polished guest experience.
Managed waitlist and reservations, optimizing guest flow during peak hours.
Collaborated with servers and kitchen staff to communicate special requests and dietary restrictions.
Assisted in training new hosts on customer service protocols and procedures.
Server
Kettle Black Kitchen
Madison, WI
08.2024 - 08.2025
Provided exceptional customer service in fast-paced dining environment.
Assisted in menu knowledge and recommendations to enhance guest experiences.
Managed multiple tables efficiently while maintaining attention to detail.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Host
Everly
Madison, WI
11.2022 - 01.2024
Greeted guests and coordinated seating to maintain a welcoming environment.
Worked with servers to relay guest requests and dietary needs efficiently.
Oversaw dining area organization, including bussing, cleaning, and resetting tables.
Managed online and takeout orders while handling phone calls for reservations, guest inquiries, and order coordination.
Completed side work such as rolling silverware and preparing the dining space for service.
Shared menu knowledge and offered recommendations to improve the overall guest experience.