Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Mistele

Eau Claire,WI

Summary

Dynamic professional with a strong background in customer service and team collaboration. Skilled in multitasking and effective time management, creating welcoming environments that enhance guest experiences.

Overview

3
3
years of professional experience

Work History

Host

Draper Brothers Chophouse
Madison, WI
06.2024 - 01.2026
  • Welcomed and seated guests in a high-volume fine dining environment, fostering a warm and polished guest experience.
  • Managed waitlist and reservations, optimizing guest flow during peak hours.
  • Collaborated with servers and kitchen staff to communicate special requests and dietary restrictions.
  • Assisted in training new hosts on customer service protocols and procedures.

Server

Kettle Black Kitchen
Madison, WI
08.2024 - 08.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge and recommendations to enhance guest experiences.
  • Managed multiple tables efficiently while maintaining attention to detail.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.

Host

Everly
Madison, WI
11.2022 - 01.2024
  • Greeted guests and coordinated seating to maintain a welcoming environment.
  • Worked with servers to relay guest requests and dietary needs efficiently.
  • Oversaw dining area organization, including bussing, cleaning, and resetting tables.
  • Managed online and takeout orders while handling phone calls for reservations, guest inquiries, and order coordination.
  • Completed side work such as rolling silverware and preparing the dining space for service.
  • Shared menu knowledge and offered recommendations to improve the overall guest experience.

Education

Business Communication

University of Wisconsin, Eau Claire
Eau Claire, WI
05-2027

Skills

  • Customer service
  • Exceptional communication
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Professional appearance
  • Strong interpersonal skills

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Kettle Black Kitchen
08.2024 - 08.2025

Host

Draper Brothers Chophouse
06.2024 - 01.2026

Host

Everly
11.2022 - 01.2024

Business Communication

University of Wisconsin, Eau Claire
Emma Mistele