Emma Molina
Coral Springs,FL
Summary
Dedicated employee with excellent experience in admin/clientele industries. Maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Skin Apeel Day Spa
08.2023 - Current
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Assistant,Sales Leader
Saks Fifth Avenue
04.2023 - 08.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Education
Associate of Arts - Cultural Anthropology, Marketing
Broward College
Fort Lauderdale, FL05.2026
High School Diploma -
Monarch High School
Coconut Creek, FL06.2022
Skills
- Listening Skills
- Administrative Skills
- Office Organization
- Scheduling appointments
- File Organization
- Hospitality services
- Customer Service
- Sensitive information handling
- Administrative Support
Timeline
Front Desk Receptionist
Skin Apeel Day Spa
08.2023 - Current
Sales Assistant,Sales Leader
Saks Fifth Avenue
04.2023 - 08.2023
Associate of Arts - Cultural Anthropology, Marketing
Broward College
High School Diploma -
Monarch High School
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