Emma Montes
West Lafayette,Indiana
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with management to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager and Retail Associate
Aquarius Pools and Spas
Lafayette, Indiana
05.2021 - 10.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Leasing Agent
BK Management
West Lafayette, IN
07.2019 - 11.2020
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Collected security deposits from new tenants.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Provided customer service to existing tenants by responding to inquiries promptly.
Retail Sales Associate
CVS Pharmacy
West Lafayette, IN
02.2018 - 12.2018
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
Education
High School Diploma -
Liberty High School
Frisco, TX06-2017
Bachelor of Science - Applied Behavior Analysis
Purdue University Global
Indianapolis, INSkills
- Product and Service Knowledge
- Business Administration
- Schedule Oversight
- Retail Operations Management
- Project Management
- Customer Rapport
- Sales Reporting
- Sales Growth
- Customer Relations
- Google Drive
- Graphic and Media Design
- Consulting
- Microsoft Office Expertise
- Customer Relationship Management (CRM)
Brightspace
- End user experience with Brightspace
Timeline
Assistant Manager and Retail Associate
Aquarius Pools and Spas
05.2021 - 10.2022
Leasing Agent
BK Management
07.2019 - 11.2020
Retail Sales Associate
CVS Pharmacy
02.2018 - 12.2018
High School Diploma -
Liberty High School
Bachelor of Science - Applied Behavior Analysis
Purdue University Global
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