Compassionate Behavioral Health Specialist with expertise in crisis intervention and group therapy skills. Focused on fostering trust-based relationships to enhance therapeutic outcomes for individuals facing mental or behavioral health struggles.
Overview
5
5
years of professional experience
Work History
Behavioral Health Specialist
Banner Health
Phoenix, AZ
10.2023 - Current
Facilitated group therapy sessions, promoting engagement and peer support among participants.
Provided crisis intervention and de-escalation techniques in high-stress situations, ensuring safety for all involved.
Documented patient interactions thoroughly, maintaining compliance with healthcare regulations and standards.
Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
Senior Brand Ambassador/Shipment Processing Lead
American Eagle Outfitters, Inc
Glendale, AZ
05.2022 - 10.2023
Cultivated strong customer relationships through personalized product recommendations and engaging interactions.
Maintained high standards of visual merchandising, ensuring alignment with brand guidelines and seasonal themes.
Processed incoming and outgoing shipments, ensuring accuracy and compliance with safety standards.
Developed improved workflows for shipment processing, enhancing overall efficiency in operations.
Crisis Line Volunteer
Crisis Text Line
Phoenix, AZ
01.2022 - 10.2022
Facilitated the de-escalation of high-stress situations using established crisis intervention techniques.
Provided emotional support to individuals in crisis through active listening and empathetic communication.
Analyzed incoming messages to prioritize responses based on urgency and severity of situations.
Collaborated with team members to develop best practices for efficient crisis response and resource allocation.
Education
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ
10-2029
Bachelor of Science - Psychology
Arizona State University - West Campus
Glendale, AZ
05-2025
Skills
Crisis intervention
Group therapy facilitation
Behavioral health services
Patient assessment
Anxiety management
Coping strategies
Basic Life Support Certification
Timeline
Behavioral Health Specialist
Banner Health
10.2023 - Current
Senior Brand Ambassador/Shipment Processing Lead
American Eagle Outfitters, Inc
05.2022 - 10.2023
Crisis Line Volunteer
Crisis Text Line
01.2022 - 10.2022
Master of Science - Clinical Mental Health Counseling