Summary
Overview
Work History
Education
Skills
Timeline
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Emma Moore

El Mirage,AZ

Summary

Compassionate Behavioral Health Specialist with expertise in crisis intervention and group therapy skills. Focused on fostering trust-based relationships to enhance therapeutic outcomes for individuals facing mental or behavioral health struggles.

Overview

5
5
years of professional experience

Work History

Behavioral Health Specialist

Banner Health
Phoenix, AZ
10.2023 - Current
  • Facilitated group therapy sessions, promoting engagement and peer support among participants.
  • Provided crisis intervention and de-escalation techniques in high-stress situations, ensuring safety for all involved.
  • Documented patient interactions thoroughly, maintaining compliance with healthcare regulations and standards.
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.

Senior Brand Ambassador/Shipment Processing Lead

American Eagle Outfitters, Inc
Glendale, AZ
05.2022 - 10.2023
  • Cultivated strong customer relationships through personalized product recommendations and engaging interactions.
  • Maintained high standards of visual merchandising, ensuring alignment with brand guidelines and seasonal themes.
  • Processed incoming and outgoing shipments, ensuring accuracy and compliance with safety standards.
  • Developed improved workflows for shipment processing, enhancing overall efficiency in operations.

Crisis Line Volunteer

Crisis Text Line
Phoenix, AZ
01.2022 - 10.2022
  • Facilitated the de-escalation of high-stress situations using established crisis intervention techniques.
  • Provided emotional support to individuals in crisis through active listening and empathetic communication.
  • Analyzed incoming messages to prioritize responses based on urgency and severity of situations.
  • Collaborated with team members to develop best practices for efficient crisis response and resource allocation.

Education

Master of Science - Clinical Mental Health Counseling

University of Phoenix
Tempe, AZ
10-2029

Bachelor of Science - Psychology

Arizona State University - West Campus
Glendale, AZ
05-2025

Skills

  • Crisis intervention
  • Group therapy facilitation
  • Behavioral health services
  • Patient assessment
  • Anxiety management
  • Coping strategies
  • Basic Life Support Certification

Timeline

Behavioral Health Specialist

Banner Health
10.2023 - Current

Senior Brand Ambassador/Shipment Processing Lead

American Eagle Outfitters, Inc
05.2022 - 10.2023

Crisis Line Volunteer

Crisis Text Line
01.2022 - 10.2022

Master of Science - Clinical Mental Health Counseling

University of Phoenix

Bachelor of Science - Psychology

Arizona State University - West Campus