Emma Morrison
Target
North Tonawanda
3
years of professional experience
English Literature student with experience in writing, tutoring, customer service, and team training. Strong in grammar, clarity, and error correction, with a proven ability to motivate others and maintain accuracy in fast-paced environments.
Work History
Barista Trainer
2 Years 2 Months- Train new partners on beverage preparation, register procedures, and customer service standards.
- Coach baristas on recipe accuracy, drink customization, and quality control expectations.
- Support shift coverage by modeling efficient workflow during peak customer rushes.
- Resolve service issues quickly while maintaining friendly, customer-focused interactions..
- Manage cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
Cashier
2 Years 6 Months- Process cash, card, and mobile payments accurately at register
- Greet guests and delivered efficient checkout support during peak traffic
- Scan merchandise, verified prices, and resolved transaction discrepancies
- Process customer returns efficiently and exchanges while following store policy and procedures
- Assist with self-checkout monitoring and guided guests through payment issues
- Greet customers entering store and responded promptly to customer needs.
English Writing Tutor
11 Months- Provided detailed feedback on style, tone, and sentence-level mechanics
- Reviewed essays and research papers to improve clarity, coherence, and citation accuracy
- Provided constructive feedback on student work, emphasizing the importance of clarity, coherence, and critical thinking in written communication.
- Evaluated student work with attention to detail, offering constructive criticism aimed at refining grammar, style, structure, and content clarity.
Education
Bachelor of Arts - English Literature
- Niagara University Achievement Grant
- Professional Development: Business Communications
- Relevant Coursework: Literary Study & Writing And Rhetoric
- Tutoring for English Classes and Essay Writing
Skills
Customer service
Leadership experience
Motivating students
Error correction expertise
Language assessment proficiency
Strong vocabulary skills
Patience and empathy
Work ethic and integrity
Timeline
Barista Trainer
Starbucks, Target
08.2024 - CurrentRead More
Cashier
Target
04.2024 - CurrentRead More
English Writing Tutor
Self-employeed
01.2024 - 12.2024Read More
Niagara University
Bachelor of Arts from English Literature
Read More