Summary
Overview
Work History
Education
Skills
Timeline
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Emma Nguyen

Wichita

Summary

Proven Certified Pharmacy Technician with a track record of enhancing pharmacy workflow and customer satisfaction at CVS Pharmacy. Skilled in medication dispensing and pharmaceutical calculations, coupled with exceptional problem-solving and customer service abilities. Demonstrated success in improving efficiency and accuracy, leveraging teamwork and collaboration to exceed employer expectations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

3
3
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Food Service Worker

Panera Bread
05.2022 - 08.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sales Associate

Gap
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Pre-Medicine

Wichita State University
Wichita, KS
05.2027

High School Diploma -

Andover High School
Andover, KS
05.2023

Skills

Problem-solving skills

Insurance Billing

HIPAA Regulations

Medication Dispensing

Filling Prescriptions

Pharmaceutical Calculations

Manual and automated medication dispensing

Customer Service

Time Management

Teamwork and Collaboration

Timeline

Certified Pharmacy Technician

CVS Pharmacy
11.2023 - Current

Food Service Worker

Panera Bread
05.2022 - 08.2022

Sales Associate

Gap
10.2021 - 01.2022

Bachelor of Science - Pre-Medicine

Wichita State University

High School Diploma -

Andover High School

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Emma Nguyen