Emma O'Grady
Salem
Summary
.Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Dough Zone Dumpling House
Portland, OR
08.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and dining experience.
- Managed multiple tables efficiently, ensuring timely order processing and food delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Implemented suggestions for menu item presentation based on customer feedback, improving overall appeal.
Lead Counter Helper
Panda Express
Salem, OR
05.2023 - 07.2025
- Oversaw daily operations to ensure efficient counter service and customer satisfaction.
- Trained and mentored new team members on service protocols and operational procedures.
- Streamlined order processing to enhance speed and accuracy during peak hours.
- Implemented quality control measures to maintain food safety standards across the counter area.
- Collaborated with management to optimize workflow and reduce wait times for customers.
Counter Server
In-N-Out Burger
Roseburg, OR
12.2022 - 07.2023
- Maintained cleanliness and organization of counter areas to ensure optimal workflow.
- Collaborated with team to enhance speed of service during peak hours and special events.
- Managed cash register operations, accurately handling transactions and balancing cash drawers.
- Managed multiple tasks in high-volume environment.
Education
High School Diploma -
Roseburg High
Roseburg, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
Timeline
Server
Dough Zone Dumpling House
08.2025 - Current
Lead Counter Helper
Panda Express
05.2023 - 07.2025
Counter Server
In-N-Out Burger
12.2022 - 07.2023
High School Diploma -
Roseburg High