Emma O'Mara
Tallahassee,FL
Overview
1
1
year of professional experience
Work History
Hostess
Takato
05.2022 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Florida State University
Tallahassee, FL01.2027
Skills
- Customer Service
- Food Running
- Guest Complaint Resolution
- Event Planning
- Reservations Management
- Dining Room Management
- Payment Processing
Timeline
Hostess
Takato
05.2022 - 06.2023
High School Diploma -
Florida State University