Emma Ortiz
Sacramento,CA
Summary
Proven track record in delivering exceptional customer service and handling high-volume dining at Cafe Fiore, showcasing a strong work ethic and superior multitasking abilities. I elevate service standards while fostering positive experiences. Achieved significant improvements in service efficiency and customer satisfaction. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Cafe Fiore
02.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Daycare Assistant
Little Friends Preschool
10.2019 - 05.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Bachelor of Arts - Liberal Studies
Cal State University of Sacramento
Sacramento, CA05.2026
Associate of Arts - Elementary Education
Ventura College
Ventura, CA05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Food Running
- High-volume dining
- Service prioritization
- Cash Handling
- Guest Engagement
Timeline
Server
Cafe Fiore
02.2021 - 08.2024
Daycare Assistant
Little Friends Preschool
10.2019 - 05.2021
Bachelor of Arts - Liberal Studies
Cal State University of Sacramento
Associate of Arts - Elementary Education
Ventura College
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