Emma Patterson
Esthetician
North Berwick,ME
Summary
Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in facials and machine usage with focus on hair removal. Years of experience in customer service gives the ability to interact with all types of people, and have clients leaving happy and well-taken care of. Working in sales and retail allows the ability to upsell products and services, all while promoting a positive salon environment.
Overview
2
2
years of professional experience
Work History
Waitress
Goldenrod Restaurant
York, ME
05.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Retail Manager
TJ Maxx
Somersworth, NH
10.2020 - 05.2022
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Esthetician - Esthetics
Empire Beauty School
Somersworth, NH10.2022
Skills
- Cool Under Pressure
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Customer Service and Rapport
- Skin Care
- Customer Experience
- Adaptable to Changing Client Needs
- Facial Hair Removal
- Client Needs Assessment
- Customer Relationships
- Sales Goals
- New Technique Development
Timeline
Waitress
Goldenrod Restaurant
05.2022 - Current
Retail Manager
TJ Maxx
10.2020 - 05.2022
Esthetician - Esthetics
Empire Beauty School
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