Emma Pillar

Engaged with customers and ensured a welcoming environment through excellent customer service

Processed and accurately input hundreds of orders a shift into POS system and handled customer payments

Well versed in espresso drinks and latte art creations,

Managed shop inventory counts in order to meet customer demand

Responsible for creating a seasonal menu of custom drinks for every season

Managed a team of baristas on the floor creating shift schedules, overseeing team members, and providing support where needed on the floor

Ensured maximum customer satisfaction through excellent communication skills

Oversaw the training of new baristas in all aspects of the job

Memorized and accurately made custom drinks including espresso drinks, coffee, tea, smoothies and milk teas.