Emma Pinkston
Gainesville,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Haile Medical Group
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Sales Associate
South Beach Tanning Company
08.2021 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Venue Coordinator
The Barn At Cottonwood Ranch
09.2019 - 12.2022
- Enhanced event experiences by expertly coordinating venue logistics and accommodations.
- Streamlined event planning processes for increased efficiency and client satisfaction.
- Maximized venue utilization with strategic scheduling and space allocation.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Developed customized proposals for potential clients based on their specific needs and preferences.
- Coordinated staff assignments, contributing to a well-organized and smoothly-run operation.
Education
Associate of Arts - Dental Assisting
Santa Fe College
Gainesville, FL05.2026
High School Diploma -
West Nassau County High School
Callahan, FL06.2021
Skills
- Medical Terminology
- Insurance Verification
- Payment Collection
- Inventory Oversight
- Appointment Setting
- Microsoft Office
- Inpatient Care
- Proficient in Practice Suite, Quest Quanum
- Paperwork Coordination
- Front Desk Operations
- Telephone Etiquette
Timeline
Medical Receptionist
Haile Medical Group
09.2023 - Current
Sales Associate
South Beach Tanning Company
08.2021 - 12.2023
Venue Coordinator
The Barn At Cottonwood Ranch
09.2019 - 12.2022
Associate of Arts - Dental Assisting
Santa Fe College
High School Diploma -
West Nassau County High School
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