Emma Pope
Alpharetta,GA
Summary
Proven server/bartender with a track record of enhancing guest experiences at Olde Blind Dog Irish Pub through exceptional customer service and hospitality expertise. Skilled in cash handling and high-volume dining, consistently fostering positive relationships and increasing sales through effective upselling. Demonstrates a strong work ethic and menu memorization abilities, contributing to team efficiency and guest satisfaction. I have been a key employee for most restaurants I have worked in, and with my training and skills, I believe I am ready to take my skills to the next level.
Overview
6
6
years of professional experience
Work History
Server
7 Acre Bar N Grill
02.2024 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Another Broken Egg Cafe
01.2022 - 09.2022
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server/Bartender Shift Manager
Olde Blind Dog Irish Pub
10.2019 - 07.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Old Country Place
04.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA07.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Service prioritization
- Food safety understanding
Timeline
Server
7 Acre Bar N Grill
02.2024 - Current
Server
Another Broken Egg Cafe
01.2022 - 09.2022
Server/Bartender Shift Manager
Olde Blind Dog Irish Pub
10.2019 - 07.2021
Server/Bartender
Old Country Place
04.2018 - 06.2019
Bachelor of Science - Psychology
Kennesaw State University
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