Emma Preston
San Antonio,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Sales Manager
American Eagle Outfitters, Inc
San Antonio, TX
06.2025 - Current
- Lead sales floor maintaining strong customer service
- Manage daily store operations, including opening, closing, and cash handling
- Train new associates on POS systems, fitting rooms, and store procedures
- Partner with store leadership on sales goals, staffing, and scheduling
- Resolve customer complaints regarding sales and service.
- Analyze customer data to identify trends, preferences, and opportunities for growth.
Store Manager
Versona
Cedar Park, Texas
08.2024 - 06.2025
- Managed Versona store operations and daily boutique sales floor workflow.
- Supervised visual merchandising and maintained brand presentation across displays.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Reviewed cash handling, deposits, and register compliance procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Recruited, trained and supervised new employees.
Receptionist
Ascension Seton
Dripping Springs, Texas
08.2023 - 08.2024
- Greeted patients and visitors at Ascension Seton front desk with professional service.
- Answered multi-line phones and routed calls to proper departments.
- Scheduled appointments using hospital scheduling systems and calendar tools.
- Verified patient information and updated records in electronic systems.
- Collected insurance details and prepared intake paperwork for registration.
- Coordinated messages between nurses, providers, and support staff.
- Maintained reception area cleanliness and organized front desk supplies.
Education
Associate of Science - Mortuary Science
San Antonio College
San Antonio, TX 01.2026 - 10.2026
Fairland High School
Proctorville, OHSkills
- Customer service
- Sales expertise
- Relationship building
- Contact follow-up
- Staff management
- Service-driven sales
- Excellent communication skills
Accomplishments
- Dean’s List: Jan 2026-current
- Trained and developed the American Eagle team to achieve the highest customer experience rating among all Texas locations
Affiliations
- Cross-stitching
- Reading
- Baking
References
References available upon request.
Timeline
Associate of Science - Mortuary Science
San Antonio College
01.2026 - 10.2026
Sales Manager
American Eagle Outfitters, Inc
06.2025 - Current
Store Manager
Versona
08.2024 - 06.2025
Receptionist
Ascension Seton
08.2023 - 08.2024
Fairland High School