Emma Pullan
Dalton,GA
Summary
A college student is looking for an office job. My past experience has been in customer service in the food industry. I have excellent customer service and interpersonal skills. I am a fast learner looking to grow my knowledge and grow professionally.
Overview
4
4
years of professional experience
Work History
Server
Jefferson's
Dalton, GA
09.2024 - Current
- Delivered food orders promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
Front of House Employee
Chick-fil-A
Woodstock, GA
09.2023 - Current
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Provided quality customer service by adhering to company policies and procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Host
Carrabba's Restaurant
Altamonte Springs, FL
06.2022 - 08.2023
- Provided customers with accurate wait times and monitored waiting list.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Notified server after seating parties in section to facilitate prompt service.
Fast Food Worker
Chick-fil-A
Apopka, FL
10.2020 - 06.2022
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Provided quality customer service by adhering to company policies and procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Penn Foster High School
Online05-2024
Bachelor of Arts - Education
Dalton State College
Dalton, GASkills
- Customer Service
- Time Management
- Communication
- Leadership
- Computer Literacy
- Multi-tasking
Timeline
Server
Jefferson's
09.2024 - Current
Front of House Employee
Chick-fil-A
09.2023 - Current
Host
Carrabba's Restaurant
06.2022 - 08.2023
Fast Food Worker
Chick-fil-A
10.2020 - 06.2022
High School Diploma -
Penn Foster High School
Bachelor of Arts - Education
Dalton State College
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