Emma Rainey
Wylie,TX
Summary
Experienced Courtesy Clerk bringing over a year in grocery sales. Knowledgeable about customer service standards. Highly effective at completing tasks quickly and with quality in mind. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking individual available 40 hours per week, including weekends and evenings. Track record of providing optimum customer service. Well-versed in locating and recommending merchandise to finalize customer sales. Focused on delivering exceptional service to every guest.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Front End Courtesy Clerk
Tom Thumb Grocery Store
Carrollton, TX
06.2020 - Current
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Resolved concerns with products or services to help with customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Conducted one-on-one training with 5 new employees to teach various store procedures.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built and cultivated long-term quality relationships with dozens clients by addressing needs and providing superior customer service.
- Maintained current knowledge of evolving changes in marketplace.
- Liaised between clients and support team to quickly resolve issues.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
School Nanny
Martha And Nic Carver
, TX
08.2020 - 09.2020
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills and language.
Education
No Degree -
Hebron High School
Carrollton, TX 08.2016 - 06.2019
High School Diploma -
Liberty High School
Frisco, TX 08.2019 - 06.2020
No Degree - Veterinary Technology
Collin County Community College District
Wylie, TXSkills
- Bagging procedures
- Cart returns
- Customer assistance
- Loading merchandise
- Complaint resolution
- Store opening and closing
- Active Listening
- Customer Service
Languages
Spanish
Elementary
Timeline
School Nanny
Martha And Nic Carver
08.2020 - 09.2020
Front End Courtesy Clerk
Tom Thumb Grocery Store
06.2020 - Current
High School Diploma -
Liberty High School
08.2019 - 06.2020
No Degree -
Hebron High School
08.2016 - 06.2019
No Degree - Veterinary Technology
Collin County Community College District
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