Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Rice

Jeffersonville,IN

Summary

Hardworking and passionate job seeker with strong customer service and multitasking skills. Willingness to take on added responsibilities to meet team goals, as well as company goals. Successful in serving multiple guests simultaneously in fast-paced environments. Highly experienced in navigating customer concerns and resolving issues in a professional manner. Willing to go above and beyond to ensure guests have a positive experience and become repeat customers.

Overview

7
7
years of professional experience

Work History

Shift Manager / Key Holder

Smokin' J's Rib and Brewhouse
03.2025 - 07.2025
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Counted employee drawers, ran daily reports, managed deposits and payouts, and handled tip cash-outs
  • Accounted for all closing duties and secured the restaurant at end of shift.

Hostess / To-Go Specialist

Yard House
06.2024 - 02.2025
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting & seating guests, and packaging to-go orders.
  • Coordinated reservations with servers and management to ensure timely and excellent service.
  • Supported servers, food runners, and bussers during peak hours.
  • Planned and rearranged for large parties, ensuring accommodations for wheelchairs, high chairs, and booster seats.
  • Took to-go orders by phone, made accurate modifications to orders, and packaged all orders meticulously.

Hostess / Busser

Longhorn Steakhouse
02.2024 - 06.2024
  • Collaborated with all front of house members to conduct and execute effective seating plans during peak hours.
  • Greeted guests warmly upon arrival and had them seated in a timely manner.
  • Took reservations in person and by phone, answered customer questions, and informed of accurate wait times.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Bartender / Server

Bayso's Sports Pub
09.2023 - 02.2024
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Performed opening and closing duties, printed sales reports using POS systems, set up for incoming shift, and prepared cash drawers.
  • Managed multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.

Loan Officer / Sales Associate

Tri-State Pawn & Jewelry Inc.
09.2021 - 06.2024
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Handled cash transactions efficiently while ensuring accuracy in all financial exchanges.
  • Resolved issues related to payments, account balances, and transaction discrepancies.
  • Managed conflict resolution with dissatisfied customers professionally.
  • Prepared merchandise for sales floor by researching, pricing, and tagging.
  • Conducted background checks for firearm purchases, sales, and transfers.
  • Helped maintain an organized stockroom by labeling shelves clearly and designating specific areas for different products.
  • Sold at least $200 worth of merchandise and had 20 customer transactions per day.

Team Member

Chick-Fil-A
02.2020 - 11.2021
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained a well-stocked inventory.
  • Took orders, prepared meals, collected payments.
  • Swept, cleaned, stocked, and replaced all trash for dining room on a regular basis.
  • Assisted kitchen with cleaning, sanitizing, and some prep when needed.
  • Assisted in training new employees, ensuring they quickly became confident in their positions.
  • Would have at least 200 customer transactions a day during busy season.

Concessionist

Cinemark Movies 10
08.2018 - 02.2020
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
  • Participated in promotional events, effectively boosting ticket sales for upcoming movies and features.
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained order accuracy and customer satisfaction as well as work flow during extended busy periods.

Education

Real Estate Sales Associate

Cooke Real Estate School
Ashland, KY
10.2022

1 Year Associate of Arts Degree

Ashland Community And Technical College
Ashland, KY
05.2021

High School Diploma -

Paul G. Blazer High School
Ashland, KY
05.2020

Skills

  • Food Service
  • Customer Service
  • Alcohol Service
  • Beverage Preparation
  • Health Codes Compliance
  • Cleaning and Sanitation
  • Suggestive Selling
  • Inventory Organization
  • Money Handling
  • Loan Processing
  • Payment Processing
  • Negotiation and Conflict Resolution

Timeline

Shift Manager / Key Holder

Smokin' J's Rib and Brewhouse
03.2025 - 07.2025

Hostess / To-Go Specialist

Yard House
06.2024 - 02.2025

Hostess / Busser

Longhorn Steakhouse
02.2024 - 06.2024

Bartender / Server

Bayso's Sports Pub
09.2023 - 02.2024

Loan Officer / Sales Associate

Tri-State Pawn & Jewelry Inc.
09.2021 - 06.2024

Team Member

Chick-Fil-A
02.2020 - 11.2021

Concessionist

Cinemark Movies 10
08.2018 - 02.2020

Real Estate Sales Associate

Cooke Real Estate School

1 Year Associate of Arts Degree

Ashland Community And Technical College

High School Diploma -

Paul G. Blazer High School

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