Emma Richardson
Hartland,WI
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I am seeking to leverage skills and knowledge to contribute to team success.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Youth With A Mission Northwoods
Weyerhaeuser, WI
07.2016 - 01.2022
- Performed general clerical duties such as photocopying, printing documents.
- Maintained an up-to-date events calendar for all facility events and staff scheduling.
- Greeted visitors warmly upon arrival at the facility premises and connected with them during their stay to ensure continued satisfaction.
- Aided colleagues to troubleshoot technical issues.
- Developed and maintained data systems for tracking reservations and accommodations, guest information and preferences, and payments.
- Collaborated in preparation of informational materials for guests and facility-hosted events.
- Typed, formatted, and proofread documents, promotional materials, and outgoing and internal correspondence.
- Communicated with correct departments and aided during emergencies including burst pipes and power outages.
- Performed opening and closing procedures, such as turning on/off lights and computers, unlocking/locking doors, etc.
Housekeeping Coordinator
Youth With A Mission Northwoods
Weyerhaeuser, WI
07.2016 - 01.2022
- Possessed superior organizational skills for accurately tracking room assignments, special requests, maintenance needs, and other relevant information.
- Consistently met deadlines by effectively planning ahead for upcoming events or changes in occupancy levels.
- Successfully handled guest requests promptly while maintaining a high level of customer service satisfaction.
- Implemented innovative strategies for streamlining workflow processes throughout the department.
- Performed detailed inspections of guest rooms and common areas to ensure quality standards were maintained at all times.
- Coordinated activities with other departments to provide services in efficient and timely manner.
- Performed grounds maintenance tasks as needed, such as weed management in gardens and removing downed branches after a storm.
- Responded quickly to emergency situations such as spills or messes requiring immediate attention.
Training School Staff
Youth With A Mission Northwoods
Weyerhaeuser, WI
09.2015 - 03.2017
- Mentored post-high school students over a six-month religious training school.
- Traveled internationally with a team of staff and students for aid work and educational purposes in Athens, Greece; Prague, Czech Republic; and Antalya, Turkey.
- Participated in daily staff meetings to address plans for the day and needs of the students.
- Enforced dormitory policies and addressed student needs as a resident staff member.
General Staff Member
Youth With A Mission Northwoods
Weyerhaeuser, WI
07.2015 - 07.2016
- Successfully completed tasks assigned by supervisors within designated time frames.
- Maintained a positive attitude while working collaboratively with other staff members.
- Expanded skills by attending workshops and training sessions.
Education
High School Diploma -
Citizens' High School
Orange Park, FL07-2013
Skills
- Adaptability and flexibility
- Highly organized
- Problem-Solving
- Greeting Clients
- Proficient with Google Drive
- Familiar with Chicago Manual of Style
- Multi-line phone systems
- Data Entry
- Data gathering and analysis
- Inventory management
- Customer engagement
- Documentation and record keeping
Timeline
Front Office Administrator
Youth With A Mission Northwoods
07.2016 - 01.2022
Housekeeping Coordinator
Youth With A Mission Northwoods
07.2016 - 01.2022
Training School Staff
Youth With A Mission Northwoods
09.2015 - 03.2017
General Staff Member
Youth With A Mission Northwoods
07.2015 - 07.2016
High School Diploma -
Citizens' High School
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