JESSICA WOOD
Coeur D'Alene,ID
Summary
To obtain a position and grow in the social services field. Passion for helping others. Dedication, versatility and problem-solving skills to make a difference. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
6
6
years of professional experience
Work History
Front Office Administrator
Conceptual Counseling LLC
02.2021 - 08.2023
- Greeted and checked-in clients for busy multi-therapist mental health clinic. Alerted therapists to arrivals of their clients.
- Assisted therapist in managing their individual schedules, including immediate updates of any changes.
- Managed all new client intake paperwork, as well as all client's annual paperwork.
- Developed proficiency in ICANOTES Mental Health computer software program.
- Balanced showing empathy and compassion for clients and families while maintaining HIPAA at all times.
- Provided clerical support to all company employees by copying, faxing, emailing and filing documents. Assisted therapists in requesting records and coordinating between providers.
- Responded to inquiries from callers seeking information.
- Kept reception areas clean and neat to give visitors positive first impression.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Patient Relations / Social Media Coordinator
Pediatric Dental Center
11.2018 - 05.2020
- Greeted and checked patients in for multiple types of Pediatric dental appointments. Assisted in managing schedules for both locations.
- Developed proficiency in Eaglesoft Dental computer software program.
- Balanced showing empathy and compassion for patients and families while maintaining HIPAA.
- Organized and executed annual Patient Appreciation Night both years employed.
- Oversaw and updated social media pages. Increased engagement through social media.
- Archived interactions and posts so that all key information was documented for future reference.
Professional House Cleaner
The Cleaning Girls
01.2018 - 08.2018
- Demonstrated ability to read, interpret and follow written cleaning instructions properly.
- Performed post-cleaning and quality control inspections.
- Managed time and showed organizational skills to complete each job on schedule.
- Received many notes of satisfaction from clients on attention to detail and care placed on each clean.
- Wiped walls, decoration and appliances.
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details.
Education
Aesthetics - 600 Hours of Professional Training - Aesthetics Education
Burton Academy of Beauty
Post Falls, ID05.2006
Cosmetology - 2000 Hours of Professional Training - Cosmetology Education
Headmasters School of Hair Design
Coeur D'Alene, ID12.2003
Skills
- Professionalism
- Time Management
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Active Listening
- Patience and Empathy
- Mental Health Awareness
Timeline
Front Office Administrator
Conceptual Counseling LLC
02.2021 - 08.2023
Patient Relations / Social Media Coordinator
Pediatric Dental Center
11.2018 - 05.2020
Professional House Cleaner
The Cleaning Girls
01.2018 - 08.2018
Aesthetics - 600 Hours of Professional Training - Aesthetics Education
Burton Academy of Beauty
Cosmetology - 2000 Hours of Professional Training - Cosmetology Education
Headmasters School of Hair Design
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