Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Russell

Walled Lake

Summary

Dynamic Game Master at Escape Room Novi with exceptional communication skills and a knack for conflict resolution. Successfully maintained high guest satisfaction by ensuring engaging gameplay and a clean environment. Proven ability to lead teams and train staff, while demonstrating basic repair skills to enhance operational efficiency.

Current student at Oakland Community College with a 3.8 GPA and interested in studying Art History.

Overview

4
4
years of professional experience

Work History

Game Master

Escape Room Novi
Novi, MI
08.2022 - Current
  • Explained company policies, game rules, and safety requirements.
  • Kept game and party rooms clean and neat for the next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.

Hostess

CJ's Brewing Company
Commerce Township, MI
03.2021 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

General Studies

Oakland Community College
Bloomfield Hills, MI
04-2028

High School Diploma -

Walled Lake Central High School
Walled Lake
06-2023

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Communication skills
  • Basic repair skills
  • Organization skills

Timeline

Game Master

Escape Room Novi
08.2022 - Current

Hostess

CJ's Brewing Company
03.2021 - 12.2021

General Studies

Oakland Community College

High School Diploma -

Walled Lake Central High School
Emma Russell