Emma Russell
Walled Lake
Summary
Dynamic Game Master at Escape Room Novi with exceptional communication skills and a knack for conflict resolution. Successfully maintained high guest satisfaction by ensuring engaging gameplay and a clean environment. Proven ability to lead teams and train staff, while demonstrating basic repair skills to enhance operational efficiency.
Current student at Oakland Community College with a 3.8 GPA and interested in studying Art History.
Overview
4
4
years of professional experience
Work History
Game Master
Escape Room Novi
Novi, MI
08.2022 - Current
- Explained company policies, game rules, and safety requirements.
- Kept game and party rooms clean and neat for the next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Hostess
CJ's Brewing Company
Commerce Township, MI
03.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
General Studies
Oakland Community College
Bloomfield Hills, MI04-2028
High School Diploma -
Walled Lake Central High School
Walled Lake06-2023
Skills
- Customer service
- Team leadership
- Conflict resolution
- Communication skills
- Basic repair skills
- Organization skills
Timeline
Game Master
Escape Room Novi
08.2022 - Current
Hostess
CJ's Brewing Company
03.2021 - 12.2021
General Studies
Oakland Community College
High School Diploma -
Walled Lake Central High School
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