Summary
Overview
Work History
Education
Skills
Timeline
Server

Emma Ryan

Woburn,MA

Summary

Dynamic professional with extensive experience in customer service at Darden Restaurant Group, excelling in high-pressure environments. Proven multitasker with strong problem-solving skills, adept at upselling and enhancing guest experiences. Recognized for maintaining a welcoming atmosphere and fostering teamwork. As well as working collaboratively to learn and grow as a young professional.

Overview

4
4
years of professional experience

Work History

Server

Darden Restaurant Group
05.2025 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Receptionist Assistant

Framingham State University Admissions Office
12.2022 - 08.2023
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.

COVID-19 Screener

All One Health
05.2021 - 09.2021
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.

Education

Bachelor of Arts - Political Science And Government

Framingham State University
Framingham, MA
05.2025

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Memory retention
  • Complex Problem-solving
  • Upselling techniques
  • Verbal and written communication

Timeline

Server

Darden Restaurant Group
05.2025 - Current

Receptionist Assistant

Framingham State University Admissions Office
12.2022 - 08.2023

COVID-19 Screener

All One Health
05.2021 - 09.2021

Bachelor of Arts - Political Science And Government

Framingham State University

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