Emma Santasiere
Manchester,CT
Summary
Eager-to-learn individual who developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, using skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Burtons Grill
South Windsor, CT
09.2025 - Current
- Contributed to a positive team environment through effective communication and cooperation.
- Worked with our POS system to place personalized orders, manage bills, and handle complimentary items.
- Collaborated with coworkers during busy shifts for efficient workflow and memorable guest experiences.
- Supported colleagues during peak hours, enhancing overall productivity levels.
- Improved customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Assistant Manager
Burtons Grill
South Windsor, CT
08.2024 - 09.2025
- Managed schedules for a staff of 40, ensuring each part of the restaurant had proper coverage, while coordinating with staff needs.
- Resolved guest complaints promptly and empathetically, enhancing overall dining experience and restaurant loyalty.
- Identified team weak points and quickly implemented corrective actions to resolve concerns.
- Trained new staff on allergen awareness and dietary restrictions, improving safety and raising confidence for guests with special dietary needs.
- Verified prepared food met standards for quality, quantity, and presentation before serving to customers.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Server
Burtons Grill
South Windsor, CT
09.2022 - 07.2024
Education
High School Diploma -
EO Smith High School
Storrs06.2020
Skills
- Strong work ethic
- Staff training and development
- Guest relations
- Cash handling
- Team collaboration
- Shift management
Timeline
Server
Burtons Grill
09.2025 - Current
Assistant Manager
Burtons Grill
08.2024 - 09.2025
Server
Burtons Grill
09.2022 - 07.2024
High School Diploma -
EO Smith High School