Emma Saunders
Pooler,GA
Summary
Demonstrates initiative and a positive attitude, excelling in both team collaboration and customer service. Offering strong foundation in relevant academic studies, combined with readiness to learn and grow in professional setting. Brings ability to quickly grasp new concepts and tools, enhancing technical proficiency and problem-solving capabilities. Ready to use and develop analytical thinking and collaborative skills in an internship role.
Overview
3
3
years of professional experience
Work History
Togo Specialist
Longhorn Steakhouse
03.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Babysitter
Family Friends And Neighbors
04.2022 - 01.2023
- Cared for children by preparing meals and providing snacks.
- Adapted to children's moods and needs to provide emotional support.
- Organized fun activities and games to keep children engaged and entertained.
- Developed routines to help children feel secure and comfortable.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Education
Bachelor of Science - Criminal Justice
Georgia Southern University
Statesboro, GA05-2026
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Computer skills
- Customer service
- Ethical awareness
- MS office
- Email and telephone etiquette
Timeline
Togo Specialist
Longhorn Steakhouse
03.2023 - Current
Babysitter
Family Friends And Neighbors
04.2022 - 01.2023
Bachelor of Science - Criminal Justice
Georgia Southern University
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