Emma Sauser
Waukee
Summary
Results-driven shift supervisor with expertise in employee training, inventory management, and conflict resolution. Proven track record of enhancing team performance and optimizing operations to ensure exceptional customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
Clive, IA
08.2023 - 02.2026
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored staff performance, providing constructive feedback to enhance productivity and morale.
- Developed scheduling strategies to align staffing with peak demand periods, improving service efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
- Collaborated with management on promotional events, driving sales through effective execution and teamwork.
- Conducted regular audits of store operations, identifying areas for improvement in service delivery and compliance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Shift Leader
Dunkin' Donuts
West Des Moines, IA
07.2022 - 08.2023
- Supervised daily operations to ensure efficient service delivery and optimal customer experience.
- Trained and mentored new team members in operational procedures and company standards.
- Implemented inventory control measures to minimize waste and maintain stock levels.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored quality of food and beverage preparation to uphold brand standards consistently.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Handled major cash orders.
- Placed inventory orders to maintain stock levels and support operational needs.
Load Planner/Loading Supervisor
Trego-dugan Aviation
Des Moines, IA
11.2021 - 12.2022
- Developed efficient load plans to optimize aircraft capacity and fuel usage.
- Coordinated with ground crews to ensure timely cargo loading and unloading.
- Utilized software tools for tracking cargo weight and balance compliance.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Performed cargo weighing and load distribution in accordance with aircraft weight-and-balance requirements to support safe operations.
Guest Service Advocate
Target
Urbandale, IA
01.2020 - 12.2021
- Resolved customer inquiries and concerns effectively, enhancing overall satisfaction.
- Provided product knowledge and support to assist customers in making informed purchasing decisions.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Trained new advocates on systems and best practices, fostering a knowledgeable team environment.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on company policies, procedures, and best practices in customer service.
- Developed comprehensive knowledge of products and services to assist customers effectively and efficiently.
- Analyzed customers' issues and complaints and initiated corrective actions.
Food Service Worker
SUBWAY®Restaurants
Urbandale, IA
07.2018 - 01.2020
- Assisted in food preparation and service operations, ensuring adherence to safety standards.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Learned proper handling and storage of food items to minimize waste.
- Supported team members during peak hours by efficiently managing tasks.
- Engaged with customers to provide information about menu offerings and specials.
Education
High School Diploma -
Waukee High School
Waukee, IA05-2021
Skills
- Employee training
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Safety awareness
- Schedule management
- Strategic planning
- Scheduling coordination
- Inventory management
- Staff supervision
- Positive attitude
- Conflict resolution
- Sales and upselling
- Workplace safety
- Staff management
- Training and mentoring
- Cash handling expertise
Timeline
Shift Supervisor
Starbuck Coffee
08.2023 - 02.2026
Shift Leader
Dunkin' Donuts
07.2022 - 08.2023
Load Planner/Loading Supervisor
Trego-dugan Aviation
11.2021 - 12.2022
Guest Service Advocate
Target
01.2020 - 12.2021
Food Service Worker
SUBWAY®Restaurants
07.2018 - 01.2020
High School Diploma -
Waukee High School