Summary
Overview
Work History
Education
Skills
Timeline
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Emma Schwartz

Eagle Mountain,UT

Summary

Personable Inside Sales Manager with experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

Overview

2
2
years of professional experience

Work History

Account Manager, Inside Sales

Vivint
09.2023 - Current
  • Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
  • Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Receptionist

Anchorage Massage Therapy
11.2021 - 07.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Team Leader

Jersey Mike's Subs
02.2023 - 09.2023
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Education

High School Diploma -

Cedar Valley High School
Eagle Mountain, UT
05.2023

Skills

  • Time Management
  • Active Listening
  • Customer Retention
  • Client Acquisition
  • Effective Communication

Timeline

Account Manager, Inside Sales

Vivint
09.2023 - Current

Team Leader

Jersey Mike's Subs
02.2023 - 09.2023

Receptionist

Anchorage Massage Therapy
11.2021 - 07.2022

High School Diploma -

Cedar Valley High School

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Emma Schwartz