Lindsey Starling
LATHROP,MO
Summary
Dynamic Account Manager with a proven track record at Wells Fargo, excelling in customer relationship building and problem-solving. Consistently achieved sales targets while enhancing client satisfaction through effective communication and strategic account management. Recognized for exceptional negotiation skills and the ability to resolve escalated issues, fostering long-term client loyalty.
But most recently, and for last 10+ years I’ve been a stay at home mom on a small sized hobby farm. My daughter is in college and I’ve got nothing but time on my hands and driving is one of my favorite “me” things I do in life. And this job seems a perfect combination of something I enjoy, with the responsibility and efficiency of time management I’ve used making someone else’s appointments and activities a priority.
Overview
4
4
years of professional experience
Work History
Account Manager, Inside Sales
Alliance Data
Lenexa, KS
01.2008 - 01.2009
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
- Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
Account Manager
Wells Fargo
Kansas City, MO
01.2007 - 01.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service
Citi
Kansas City, MO
01.2005 - 01.2007
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Serviced high volume of calls while providing excellent customer service.
- Achieved individual sales goals and customer service goals.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
Education
GED -
Winnetonka
Kansas City, MOSkills
- Objection handling
- Social selling
- Customer relationship building
- Type product expert
- Exceptional negotiation skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Time management abilities
- Adaptability
Timeline
Account Manager, Inside Sales
Alliance Data
01.2008 - 01.2009
Account Manager
Wells Fargo
01.2007 - 01.2008
Customer Service
Citi
01.2005 - 01.2007
GED -
Winnetonka