Emma Sedlock
Knoxville,IA
Summary
Dynamic and dedicated professional with experience at Homestead Assisted Living, excelling in patient communication and sanitation practices. Proven track record in enhancing meal service efficiency and significantly improving customer satisfaction at Scooters Coffee through effective issue resolution and proactive management. Committed to fostering positive relationships and ensuring compliance with regulations.
Healthcare ally with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UnityPoint Health - Iowa Methodist Medical Center
Des Moines, IA
11.2025 - Current
- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Supported patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records and updated electronic health systems promptly.
- Collaborated with healthcare team to develop individualized care plans.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Dietary Aide
Homestead Assisted Living
Knoxville, IA
03.2024 - 11.2025
- Served meals to residents in accordance with established schedules and dietary plans and procedures.
- Helped residents preform daily tasks such as eating, standing, and walking.
- Collaborated with dietary team to accommodate special dietary needs of residents.
- Ensured compliance with safety and sanitation standards in food handling.
Assistant Store Manager
Scooters Coffee
Knoxville, IA
06.2021 - 08.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Psychology And Human Services Minor
Simpson College
Indianola, IA12-2026
GED -
Knoxville Highschool
Knoxville, IA2023
Skills
- Patient communication
- Issue resolution
- Scheduling and planning
- Sanitation practices
- Workload management
- Regulations compliance
- Customer service
- Serving and delivery support
- Problem-solving
- Relationship building
- Verbal communication
Certification
- BLS Certification
- Advanced De-Escalation Training
- EPIC Training
- Adult and Child Mandatory Reporter Certification
Timeline
Patient Care Technician
UnityPoint Health - Iowa Methodist Medical Center
11.2025 - Current
Dietary Aide
Homestead Assisted Living
03.2024 - 11.2025
Assistant Store Manager
Scooters Coffee
06.2021 - 08.2023
Bachelor of Arts - Psychology And Human Services Minor
Simpson College
GED -
Knoxville Highschool