Emma Selucky
Normal,IL
Summary
Dedicated professional with strong customer service and multitasking skills. Proven ability to enhance guest experiences and manage restaurant flow efficiently.
Overview
3
3
years of professional experience
Work History
Host
Outback Steakhouse
Bloomington, IL
06.2024 - Current
- Managed guest seating to optimize restaurant flow and enhance dining experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of host area to ensure an inviting atmosphere.
- Collaborated with staff to coordinate efficient table turnover during peak hours.
- Assisted in training new hosts on procedures and customer interaction standards.
- Developed strategies for improving wait times through effective guest management.
- Monitored reservation system to accurately track guest flow and seating arrangements.
- Implemented feedback mechanisms to gather guest insights for service improvement initiatives.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and presentation of orders.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Trained new team members on operational procedures and customer service best practices.
- Addressed customer inquiries and concerns promptly to foster positive dining experiences.
- Implemented feedback from management to improve workflow efficiency during peak hours.
- Ensured compliance with health and safety regulations throughout dining operations.
Crew Members
Papa Murphy's Take and Bake Pizza
Normal, IL
05.2023 - 06.2024
- Communicated effectively with customers to enhance service experiences and resolve issues.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared and assembled pizza orders according to customer specifications.
- Maintained cleanliness and organization of work area to ensure food safety compliance.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new crew members on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Worked with team members to ensure accurate and timely completion of customer orders.
- Assisted team members in inventory management and restocking supplies efficiently.
- Monitored product quality and freshness, adhering to company standards for food preparation.
- Handled cash transactions accurately while ensuring secure payment processes.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Normal Community High School
Normal, IL05.2026
Skills
- Reservation management
- Table coordination
- Seating arrangements
- Guest assistance
- Dining management
- Guest engagement
- Customer service
- Staff coordination
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Grooming standards
Timeline
Host
Outback Steakhouse
06.2024 - Current
Crew Members
Papa Murphy's Take and Bake Pizza
05.2023 - 06.2024
High School Diploma -
Normal Community High School