Emma Sharkey
Princeton Junction
Summary
Served as Senior Operations Manager, optimizing workflows to enhance patient outcomes and leading cross-functional teams in dynamic clinical settings.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
Alliance Orthopedics
08.2024 - Current
- Direct daily operations across clinical and administrative departments, ensuring efficient patient flow and high-quality care delivery
- Lead, coach, and develop multidisciplinary teams including front desk, scheduling, and clinical support staff to drive performance and accountability
- Implement process improvements that streamline scheduling, reduce patient wait times, and increase overall office efficiency
- Oversee provider schedules and patient throughput, optimizing capacity while maintaining a positive patient experience
- Collaborate with physicians and medical staff to align operational workflows with clinical goals and improve patient outcomes
- Monitor key performance indicators and operational metrics, identifying trends and implementing data-driven solutions
- Manage staffing, training, and performance evaluations, fostering a culture of continuous improvement and teamwork
- Ensure compliance with healthcare regulations, policies, and internal standards across all operations
- Coordinate cross-functional communication between departments to support seamless patient care and issue resolution
- Lead patient satisfaction initiatives, addressing concerns proactively and improving overall experience and retention
Healthcare Impact Coordinator
Alliance Orthopedics
12.2023 - 08.2024
- Build rapport and establish trust with the patients, providers and Scheduler (s)
- Conduct weekly meetings with assigned provider(s) to discuss active patient list; assure changes/modifications are implemented to accelerate care and get better outcomes
- Assure patient compliance by reviewing the daily schedule ongoing; delegate changes/modifications to the Scheduler (s); follow- up to assure completion
- Carryout coordination for patient imaging as required
- Collaborate with Medical Team for MD appointments as required
- Provide advanced knowledge of Alliance Ortho services and technology
- Complete mastery of role and responsibilities of a Scheduler
Seasonal Server
The Parlor
10.2018 - 06.2019
- Upholds the atmosphere of the restaurant with a positive attitude
- Provides customers with food and drinks in a cheerful and welcoming manner
- Adheres to sanitation, safety, and alcohol beverage control policies to protect the business and its customers
Front Desk Receptionist
Palluzzi Chiropractor
10.2018 - 06.2019
- Welcomed patients
- Verified patient's insurance coverage
- Assisted with the scheduling of patients
- Notified the doctors when patients had arrived
- Sanitizing and preparing exam rooms before and after an appointment
Internship
Long Branch Senior Center
02.2019 - 04.2019
- Checking in and positively greeting the members as they arrive
- Organizing paperwork in an orderly and timely fashion
- Develop administrative experience in a community center environment
Education
BS - Health Promotion
Monmouth University
West Long Branch06.2026
Skills
- Assisted in managing operations effectively to support daily business functions
- Supported marketing initiatives to enhance brand visibility and customer engagement
- Coordinated time management strategies to optimize team productivity
- Facilitated organizational efforts to streamline workflows and processes
- Utilized Microsoft Word, Excel, and PowerPoint to create professional documents and presentations
- Encouraged leadership skills among team members to foster collaboration
- Contributed to quality improvement initiatives that enhanced product standards
- Generated creative solutions to address challenges and improve service delivery
- Nurtured patient relationships to ensure satisfaction and trust in services provided
- Mediated conflict situations to promote a harmonious work environment
- Aided in performance management activities to evaluate and enhance employee effectiveness
- Maintained a keen eye for detail to ensure accuracy and quality in all tasks
Links
linkedin.com/emmasharkey
Timeline
Senior Operations Manager
Alliance Orthopedics
08.2024 - Current
Healthcare Impact Coordinator
Alliance Orthopedics
12.2023 - 08.2024
Internship
Long Branch Senior Center
02.2019 - 04.2019
Seasonal Server
The Parlor
10.2018 - 06.2019
Front Desk Receptionist
Palluzzi Chiropractor
10.2018 - 06.2019
BS - Health Promotion
Monmouth University