Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Shedleur

South Burlington,VT

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to complete tasks efficiently.
  • Gained valuable knowledge about the pharmaceutical industry and patient care through my time as a pharmacy technician.
  • Built my customer service skills and team collaboration working as a server at Burlington Country Club for multiple summers.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

Walgreens
05.2023 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Filled prescriptions, and assisted customers in picking up their prescriptions.
  • Solved customer problems in person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked and inventoried medication to keep accurate records.

Server

Burlington Country Club
04.2021 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set a positive tone for entire dining experience as incoming guests' first contact point.

Customer Service Representative

Hello Bagel
09.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Prepared food to sell to customers.

Education

Bachelor of Science - Biological Sciences

Louisiana State University And A&M College
Baton Rouge, LA
05.2025

Bachelor of Science - Human Nutrition, Foods, And Exercise Sciences

Virginia Tech
Blacksburg, VA

Skills

  • Updating Medication Histories
  • Medicare and Medicaid Processes
  • Assisting Pharmacists
  • Complex Problem-Solving
  • Customer Service and Assistance
  • Patient Medical Histories
  • Effective Customer Communication

Accomplishments

  • Virginia Tech Dean's List for the 2021-2022 school year.
  • Ranked top 30% in the College of Agriculture and Life Sciences for the 2021-2022 school year.

Timeline

Pharmacy Technician

Walgreens
05.2023 - 08.2023

Customer Service Representative

Hello Bagel
09.2022 - 05.2023

Server

Burlington Country Club
04.2021 - 07.2023

Bachelor of Science - Biological Sciences

Louisiana State University And A&M College

Bachelor of Science - Human Nutrition, Foods, And Exercise Sciences

Virginia Tech

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Emma Shedleur