Emma Shedleur
South Burlington,VT
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to complete tasks efficiently.
- Gained valuable knowledge about the pharmaceutical industry and patient care through my time as a pharmacy technician.
- Built my customer service skills and team collaboration working as a server at Burlington Country Club for multiple summers.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
05.2023 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Filled prescriptions, and assisted customers in picking up their prescriptions.
- Solved customer problems in person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked and inventoried medication to keep accurate records.
Server
Burlington Country Club
04.2021 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for entire dining experience as incoming guests' first contact point.
Customer Service Representative
Hello Bagel
09.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Prepared food to sell to customers.
Education
Bachelor of Science - Biological Sciences
Louisiana State University And A&M College
Baton Rouge, LA05.2025
Bachelor of Science - Human Nutrition, Foods, And Exercise Sciences
Virginia Tech
Blacksburg, VASkills
- Updating Medication Histories
- Medicare and Medicaid Processes
- Assisting Pharmacists
- Complex Problem-Solving
- Customer Service and Assistance
- Patient Medical Histories
- Effective Customer Communication
Accomplishments
- Virginia Tech Dean's List for the 2021-2022 school year.
- Ranked top 30% in the College of Agriculture and Life Sciences for the 2021-2022 school year.
Timeline
Pharmacy Technician
Walgreens
05.2023 - 08.2023
Customer Service Representative
Hello Bagel
09.2022 - 05.2023
Server
Burlington Country Club
04.2021 - 07.2023
Bachelor of Science - Biological Sciences
Louisiana State University And A&M College
Bachelor of Science - Human Nutrition, Foods, And Exercise Sciences
Virginia Tech