Emma Shields
Milton,WV
Summary
Dynamic professional with a proven track record in customer service and product management, honed at Grindstone Coffeeology and other leading venues. Excelled in team leadership and operational efficiency, enhancing company reputation through meticulous service standards. Skilled in verbal communication, adept at fostering positive customer interactions and team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coffee Barista
Grindstone Coffeeology
Huntington, WV
09.2024 - Current
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Received and accurately processed customer payments.
- Maintained cleanliness of work area, including counters and equipment.
- Supported highest standards of conduct and service to support company reputation.
Smoothie Barista
Pulp Juice And Smoothie Bar
Huntington , WV
07.2023 - 05.2024
- Assembled and served meals according to specific guest requirements.
- Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Monitored inventory levels regularly and placed orders as needed.
Sports Coach
Quantum Sports Center
Hurricane , WV
02.2022 - 05.2023
- Ensured compliance with all applicable rules and regulations of governing bodies.
- Developed team strategies to improve performance in competitions.
- Encouraged healthy competition among players while promoting good sportsmanship.
Chief of Marketing
Non Profit Organization - BreakFree Company
Huntington , WV
01.2024 - 01.2025
Education
Bachelor of Science - Political Science
Marshall University
Huntington, WV12-2027
BBA - Entrepreneurship
Marshall University
Huntington, WV12-2027
Skills
- Team leadership
- Key performance indicators
- Product management
- Sales management
- Customer service
- Verbal and written communication
Accomplishments
- Honors College - Marshall University
- Presidents list - all 3 semesters
- D1 collegiate athlete - Marshall University
- All state player - WV highschool soccer x4
Certification
- Microsoft certification - Marshall University
Timeline
Coffee Barista
Grindstone Coffeeology
09.2024 - Current
Chief of Marketing
Non Profit Organization - BreakFree Company
01.2024 - 01.2025
Smoothie Barista
Pulp Juice And Smoothie Bar
07.2023 - 05.2024
Sports Coach
Quantum Sports Center
02.2022 - 05.2023
Bachelor of Science - Political Science
Marshall University
BBA - Entrepreneurship
Marshall University
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