Emma Shuman
Norman,OK
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and products to achieve client goals. Dedicated worker with a passion for all things beauty and a strong desire to enhance client confidence through product recommendations.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora At Kohl's
12.2023 - Current
- Enhancing customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increasing sales by upselling and cross-selling beauty items
- Strengthening brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintaining knowledge of trends to give up-to-date product recommendations
- Educating clients on proper usage techniques
- Creating appropriate routines based on client needs
Sales Associate
Kohl's
06.2023 - 12.2023
- Organized displays to maintain visual appeal and ensure a positive customer experience
- Collaborated with coworkers to improve store performance
- Handled customer interactions including sales, inquiries, returns, credit card applications, etc.
- Facilitated conflict resolution with unsatisfied customers
Team Member
Arby's
06.2021 - 10.2022
- Handled customer interactions in a timely manner
- Performed cleaning duties
- Performed food preparation tasks
- Assisted in training new hires
- Multitasked to ensure maximum efficiency
- Provided support to other team members
Education
Associate of Science - Physics
Rose State College
Midwest City, OK06.2025
Skills
- Retail experience
- Brand awareness
- Product knowledge
- Upselling strategies
- Ingredient knowledge
- Makeup application techniques
Timeline
Beauty Advisor
Sephora At Kohl's
12.2023 - Current
Sales Associate
Kohl's
06.2023 - 12.2023
Team Member
Arby's
06.2021 - 10.2022
Associate of Science - Physics
Rose State College
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