Emma Simpson
Topeka,KS
Summary
Dedicated operations professional with hands-on leadership experience as an Apprentice to the General Manager at Chipotle. Skilled in shift management and delivering excellent customer experiences. Known for strong communication, reliability, and the ability to perform under pressure in high-volume environments.
Overview
3
3
years of professional experience
Work History
Apprentice to the General Manager
Chipotle
09.2025 - Current
- Developed training programs to enhance team performance and promote skill development.
- Collaborated with team members to streamline operations, reducing downtime during shifts.
- Implemented systems that increased efficiency in daily operations and task completion rates.
- Analyzed market trends to inform strategic planning and decision-making processes.
Service Manager
Chipotle
01.2024 - 09.2025
- Collaborated with management on promotional strategies to increase sales and customer engagement.
- Resolved escalated customer complaints, resulting in improved satisfaction and loyalty rates.
- Analyzed feedback data to identify areas for service improvement initiatives.
- Evaluated team performance, providing feedback to foster professional development and growth.
Kitchen Manager
Chipotle
10.2022 - 01.2024
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Trained and mentored team members on food safety and quality standards.
- Oversaw daily kitchen operations to ensure efficient food preparation and service.
- Managed kitchen equipment maintenance to ensure operational efficiency and safety compliance.
Education
Associate of Arts - Integrated Studies
Washburn University of Topeka
Topeka, KSSkills
- Communication (Written and Verbal)
- Inventory and Stock Management
- Training and Onboarding
- Conflict Resolution
- Team Performance Enhancement
- Resource Allocation
Timeline
Apprentice to the General Manager
Chipotle
09.2025 - Current
Service Manager
Chipotle
01.2024 - 09.2025
Kitchen Manager
Chipotle
10.2022 - 01.2024
Associate of Arts - Integrated Studies
Washburn University of Topeka