Emma Smith
Tampa,FL
Summary
Caring Director of First Impressions driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families by assisting funeral directors in the funereal process.
Overview
4
4
years of professional experience
Work History
Director of First Impressions
Blount & Curry Funeral Home
06.2023 - Current
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Provided personal assistance, emotional support and personal care to clients.
911 Telecommunicator
Rochelle Police Department
07.2020 - 07.2021
- Provide accurate and timely information to emergency personnel in order to ensure a swift and appropriate response to emergency situations
- Provide accurate and detailed information to emergency responders in a timely manner, ensuring that they have all the necessary information to effectively handle each situation
- Maintain accurate records of all incoming calls, dispatches, and actions taken during emergency situations
- Maintain a calm and professional demeanor while handling emergency calls to ensure effective communication and provide reassurance to callers in distress.
Police Telecommunicator
Northern Illinois University
10.2019 - 07.2020
- Monitor and analyze data from campus-wide cameras to identify suspicious activities and report them to responders in a timely manner
- Ensure accurate and timely communication of campus emergencies to responders
- Provide clear and concise communication to emergency responders to ensure accurate and efficient response to campus incidents
- Assist with the coordination of emergency response exercises and drills to test the effectiveness of campus emergency procedures.
Education
Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science
10.2023
Associates in Arts -
Hillsborough Community College
Tampa, FL12.2022
Diploma -
Rochelle Township High School
Rochelle, IL05.2019
Skills
- Memorial Materials
- Attention to Detail
- Relationship Building
- Ceremony Arrangement
Timeline
Director of First Impressions
Blount & Curry Funeral Home
06.2023 - Current
911 Telecommunicator
Rochelle Police Department
07.2020 - 07.2021
Police Telecommunicator
Northern Illinois University
10.2019 - 07.2020
Funeral Services And Mortuary Science
Pittsburgh Institute of Mortuary Science
Associates in Arts -
Hillsborough Community College
Diploma -
Rochelle Township High School
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