Emma Smith

Assist guests with reservation modifications, resolving any issues promptly and professionally.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for beneficiaries. .
• Handled sensitive beneficiary concerns with professionalism and empathy, fostering an atmosphere of trust within the company.
• Maintained beneficiary records in accordance with HIPAA regulations.
• Assisted Medicare beneficiaries and their representatives in filing Medicare appeals .

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• As lead front desk representative I developed strong rapport with guests , co-workers and leadership .
• Assisted in conducting interviews and hiring .
• Trained new employees.
• Maintained training for staff .