Emma Steward
Nevada
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations. Also an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail Associate/Cashier/Backroom Associate
HomeGoods, TJX Companies
08.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Floral Designer
The Watering Can
05.2022 - 05.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Participated in community events, representing shop and expanding local network and potential clientele.
Hostess/Table Busser
Alejandro's Mexican Grill
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Community Independent School District
Nevada, TX05-2024
Skills
- Customer engagement
- Cash register operation/handling accuracy
- Reliability
- Customer service
- Stock organization
- Heavy lifting
Timeline
Retail Associate/Cashier/Backroom Associate
HomeGoods, TJX Companies
08.2024 - Current
Hostess/Table Busser
Alejandro's Mexican Grill
05.2023 - 09.2023
Floral Designer
The Watering Can
05.2022 - 05.2024
High School Diploma -
Community Independent School District
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