Emma Swanson
Mankato,MN
Summary
Seasoned Customer Associate with 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Color Me Mine
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Nanny
Self Employed
03.2020 - 08.2021
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy meals for children to encourage good eating habits.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
Bachelor of Science - Nursing
Minnesota State University of Mankato
Mankato, MN05.2027
High School Diploma -
Roosevelt High School
Sioux Falls, SD05.2023
Skills
- Customer Service and Assistance
- Quality Assurance
- Safety Regulations
- Complex Problem-Solving
- Product Knowledge
- Inventory Control
- Verbal Communication
- Closing Sales
Certification
- CPR Training on infants, adolescents, and adult
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
Color Me Mine
08.2021 - Current
Nanny
Self Employed
03.2020 - 08.2021
Bachelor of Science - Nursing
Minnesota State University of Mankato
High School Diploma -
Roosevelt High School
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