Emma Thomas
Robesonia,PA
Summary
Dynamic and reliable professional with a proven track record at Ozgoods Neighborhood Bar & Grille, enhancing customer satisfaction and driving sales through expert service and innovative cocktail creation. Demonstrates strong multitasking abilities and clear communication, excelling in fast-paced environments. Skilled in cash management and customer service, committed to exceeding expectations.
Overview
6
6
years of professional experience
Work History
Bartender & Server
Ozgoods Neighborhood Bar & Grille
11.2021 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Assistant Manager
City Girl Juice
01.2020 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Greeter
Performance Volvo Car Dealership
05.2019 - 05.2021
- Recommended products and services to customers based on personalized needs.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
Hostess
Austin’s Restaurant & Bar
03.2019 - 04.2020
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Science - Criminal Justice
Reading Area Community College
Reading, PA05-2022
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Marketing and sales experience
Timeline
Bartender & Server
Ozgoods Neighborhood Bar & Grille
11.2021 - Current
Assistant Manager
City Girl Juice
01.2020 - 04.2022
Greeter
Performance Volvo Car Dealership
05.2019 - 05.2021
Hostess
Austin’s Restaurant & Bar
03.2019 - 04.2020
Associate of Science - Criminal Justice
Reading Area Community College
Similar Profiles
Bailey RuyakBailey Ruyak
Server at Ozgoods Neighborhood Grill & BarServer at Ozgoods Neighborhood Grill & Bar
Samuel TiptonSamuel Tipton
Server at Shamrock's Bar and GrilleServer at Shamrock's Bar and Grille
Katelyn BrownKatelyn Brown
Server at Beachfront Bar & GrilleServer at Beachfront Bar & Grille