Silvana Abril Gonzalez
Yard House
Palm Desert,CA
2
Languages
5
years of professional experience
Ambitious recent graduate with a solid foundation in business management. Strong collaboration, problem-solving, and time management skills enable effective teamwork and project execution. Committed to driving organizational success and delivering positive results through applied skills and insights.
Work History
Bartender & Server
4 Years- Recognized as a leader and received Employee of the Month in February 2025. Promoted three times within 5 months and recognized as a model for exemplary work ethic. Communicated clearly and organized effectively to enhance customer engagement.
- Mixed and served beverages according to established recipes, ensuring consistency and quality.
- Assisted in maintaining bar cleanliness and organization, enhancing customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Food Runner Trainer
6 Months- Trained team members to enhance service delivery and ensure high-quality guest experiences in fast-paced environment. Led by example to maintain consistent excellence in food presentation and timing.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Assisted servers in maintaining efficient workflow during peak hours.
Personal Assistant to the Owner
6 Months- Supported daily business operations by conducting interviews, managing staff schedules, and coordinating showroom activity. Collaborated with suppliers to streamline procurement processes and identify cost-saving opportunities. Skills in CRM, Microsoft Office, and Quickbooks.
- Coordinated scheduling and appointments for owner, optimizing daily operations.
- Managed communication with clients and vendors, ensuring timely responses and service delivery.
- Assisted in project management, tracking progress on multiple initiatives concurrently.
Education
Bachelor of Arts - Business Administration
Class of 2024 graduate with a concentration in management. Courses focused on entrepreneurship, management, and accounting. Club member of Future Business Leaders of America. Often a leader of group projects with a strong work ethic to complete tasks well before deadlines.
Skills
Customer service expertise
Service-oriented mindset
Team training and development
Strong multitasking
Multilingual in Spanish & English
Strong interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner Trainer
Yard House
10.2024 - 04.2025Read More
Bartender & Server
Yard House
08.2022 - CurrentRead More
Personal Assistant to the Owner
Rug & Loom
01.2022 - 07.2022Read More
California State University - San Bernardino
Bachelor of Arts from Business Administration
Read More