Shannon Lutz

• Crafted unique cocktails tailored to client preferences for various events.
• Managed bar inventory, ensuring availability of essential supplies and ingredients.
• Provided exceptional customer service, enhancing guest experience during high-volume events.
• Trained new bartenders on mixology techniques and company standards for service excellence.
• Implemented efficient workflow strategies to maximize productivity during peak service hours.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Improved team morale and efficiency, leading by example and offering support during peak hours.

As an Operations Associate I am responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. Housekeeping, Front Desk, Recovery, Pro Shop Retail Associate, Cafe associate, Life Guard. By providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. These positions enhanced my overall knowledge of operations and hospitality, developed career growth by providing experience in all aspects of the Club.

• Checked emails and voicemails of top producing sales executives daily so they are able to maintain their field sales. Handled escalated calls from various real estate agents, escrow officers and plan holders. Reviewed and applied various goodwill requests on sales executives behalf.

• Handled escalated phone calls to resolve plan holders concerns. Handled inquires and orders from real estate professionals.

• Scheduling services, burials, cremations. Clerical work, answering phones, data entry and cosmetology.

• Assisted claims adjusters with duties that include inputting/mailing multiple notices and clerical work.

• Processed contractual changes to accounts per customer requests. Handled escalated calls along with order inquiries.

• Under direct supervision of the pharmacist my duties included interpreting physician prescriptions, pulling medication, labeling and compounding.