Summary
Overview
Work History
Education
Timeline
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Emma Thompson

Lovettsville,VA

Summary

First engage customers in person or via telephone to take orders. Engaged with back counter staff to complete orders timely and provide the best customer service recognized as a team lead after 6 months on the job.

Overview

2
2
years of professional experience

Work History

Front End Team Lead

Monks BBQ
09.2020 - 07.2022
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.

Education

Bachelor of Science - Mechanical Engineering

Virginia Military Institute
Lexington, VA
05.2026

Timeline

Front End Team Lead

Monks BBQ
09.2020 - 07.2022

Bachelor of Science - Mechanical Engineering

Virginia Military Institute

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Emma Thompson