Emma Thron
Phoenix,AZ
Summary
At The Stillery, I excelled in multitasking and customer service, managing multiple tables efficiently and enhancing guest satisfaction. Skilled in POS operation and cash handling, I also played a key role in training new servers, contributing to a productive and collaborative team environment. The Stillery was a very fast paced work setting, so I am very comfortable with working under pressure in a busy environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Stillery
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Barry Goldwater Highschool
2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Food running
- Liquor, wine, and food service
- Server training
- POS operation
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI)
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
The Stillery
04.2022 - Current
Barry Goldwater Highschool
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