Emma Tolie
St Louis,MO
Summary
Highly motivated and exceptionally punctual professional seeking to transition into an Early Morning Baker role. Proven track record of reliability and thriving in early-morning schedules. Brings a strong detail-oriented mindset, an eager-to-learn attitude, and the physical stamina required for fast-paced kitchen environments. Committed to mastering recipes, maintaining strict kitchen hygiene, and ensuring the display cases are perfectly stocked before the first customer walks through the door.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Missouri Behavior Consulting
2026.01 - Current
- Implemented individualized treatment plans to support clients' behavioral development.
- Assisted in data collection and analysis to track client progress and adjust interventions.
- Collaborated with senior therapists to enhance therapeutic strategies and improve client outcomes.
- Engaged clients through structured activities to promote skill acquisition and social interaction.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Insurance Verification Specialist/ Claims Analyst
Neurological and Electrodiagnostic Institute of St. Louis
2021.03 - 2025.12
- · Optimize provider schedules and patient satisfaction with efficient scheduling and comfort patients by anticipating anxieties and answering questions, greets patients in a friendly and professional manor
- · Handle front-end revenue cycle processes including patient check in/ check out and collection/ reconciliation of time-of- service payments using Lytec EMR
- · Schedule, confirm, reschedule and cancel appointments for both new and existing patients using Electronic Medical Record (EMR) system
- · Completed initial registration of new patients including, demographic, insurance information, authorization numbers, physician referrals, checking patient insurance eligibility, and pre-authorization requirements
- · Verify financial records and collect patient charges while filing and expediting third party claims
- · Handle all claims on denials, rejections, no response work queue, follow up and review.
- · Perform timely and accurate submission of claims
- · Prepare patient exam room prior to start of appointment promoting a high level of cleanliness and presentability
- · Review accuracy of billed ICD-10 and CPT codes
Auto Claims Adjuster
AAA Insurance,
2019.03 - 2021.10
- Evaluated auto claims to determine coverage eligibility and settlement amounts.
- Collaborated with repair shops and policyholders to facilitate timely claim resolutions.
- Conducted thorough investigations of accidents to gather evidence and assess damages.
- Developed and implemented streamlined processes for efficient claims handling.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Documented all findings in concise reports.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Auto Claims Adjuster/Call Center Customer Service Representative
Metlife Auto & Home
2012.07 - 2018.04
- Evaluated auto claims for accuracy and compliance with company policies.
- Collaborated with policyholders to gather necessary documentation and information.
- Analyzed claim data to identify trends and potential fraud indicators.
- Led initiatives to streamline claims processing, enhancing overall efficiency.
- Mentored junior adjusters, providing guidance on complex claim assessments.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Answer questions posed by customers
- Work with a true sense of fairness.
Education
High School Diploma -
Lindbergh High School
St Louis, MO2007-05
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Prioritization
- Quality control
- Organizational skills
- Punctuality
- Reliability
Timeline
Registered Behavior Technician
Missouri Behavior Consulting
2026.01 - Current
Insurance Verification Specialist/ Claims Analyst
Neurological and Electrodiagnostic Institute of St. Louis
2021.03 - 2025.12
Auto Claims Adjuster
AAA Insurance,
2019.03 - 2021.10
Auto Claims Adjuster/Call Center Customer Service Representative
Metlife Auto & Home
2012.07 - 2018.04
High School Diploma -
Lindbergh High School